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Home > Terms & Conditions
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ExoticSalsaShoes.com Store PoliciesCANCELLATIONS You must cancel an order before it is shipped to avoid shipping charges and handling fees. Any payments made by credit card will be refunded to your credit card. Custom orders CANNOT be cancelled. If you cancel an order that has already shipped, shipping fees and handling fees will apply. Please see our Return Policy for more information.
RETURNS FOR EXCHANGE OR REFUND: PLEASE TRY ON YOUR SHOES ON A CLEAN, SOFT SURFACE TO PREVENT SOILING OF THE SUEDE SOLES. SHOES WITH SOILED SOLES OR SHOES WHICH HAVE BEEN USED ON A HARD SURFACE CANNOT BE RETURNED FOR REFUND, CREDIT NOR EXCHANGE. We guarantee against manufacturer's defects within 30 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, please contact us.
RETURN PERIOD FOR EXCHANGE OR REFUND:
Refund:
We accept returns of UNWORN MERCHANDISE within 21 days of original ship date for refund.
Returns will be refunded to the original form of payment. No restocking fee. You will receive a full product refund, less shipping and handling. Returns made after 21 days can only be exchanged.
Exchange:
You will have 365 days (one full year) from original ship date to do an exchange/gift credit.
UNACCEPTABLE RETURN: - Return requested after 365 days from original ship date.
- Worn shoes or shoes with soiled soles can not be returned. (Please try on your shoes on a clean, soft surface to prevent soiling of the suede soles.)
- Special order items are non-returnable and non-refundable.
FOLLOW THESE SIMPLE STEPS FOR YOUR RETURN FOR EXCHANGE OR REFUND:
- Email us to obtain a FREE prepaid return shipping label to use to ship the items back to us. You can also use CONTACT FORM here to request prepaid return label. (Our free return option only applies to orders shipped to the U.S. & placed on or after September 16, 2012.)
- You also need to fill out the Return/Exchange Form which you can download one from HERE. Once you have completely filled out the Return/Exchange Form, please send it back with the merchandise using the prepaid label that we sent you. You can also download Return/Exchange Form here.
- You can give the package to any UPS location or UPS driver. To find a closest UPS location to drop off a package CLICK HERE.
PROCESSING TIME FRAME FOR EXCHANGE OR REFUND:
Refund: If you are eligible for a credit card refund, ExoticSalsaShoes.com will issue a refund to your credit card between 5 to 10 days of the determination of your refund status. If you cancel an order, or received an incorrect order, ExoticSalsaShoes.com will issue a refund to your credit card company within 5 to 10 days of notifying ExoticSalsaShoes.com of the cancellation or incorrect shipment. In the case of returns, your refund will be issued (less any applicable restocking and shipping fees) to your credit card company within 5 to 10 days of the ExoticSalsaShoes.com receipt of your returned merchandise in its original condition. Please note that, while ExoticSalsaShoes.com will issue a refund to your credit card account within 5 to 10 days of the determination of your refund status, many credit card companies can take up to 14 days to post the refund to your account and make the funds available to you. Please contact your credit card company or financial institution for more information on their refund policy. Exchange: Once we receive your returns for exchange, your exchange item(s) will be processed and shipped out within 2 to 3 business days. If you like to rush your exchange, please contact us. All exchange requests are subject to availability. By the time your exchange request is received, there is a possibility that the item(s) you requested in exchange may no longer be available. If the item(s) you have requested in exchange for your return are no longer available at the time of processing, a refund will be issued for the returned item(s), and you will be notified via email.
Our contact information: Exotic Salsa Shoes 981 West Arrow Highway #123 San Dimas, CA 91773 (Please DO NOT send any returns to the above address, it will delay the return process, you MUST send the returns to the address on the Return/Exchange Form. You can also download Return/Exchange form here.)
Tel: 888-SALSA-68 Email: cs@exoticsalsashoes.com
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed once order is placed online. Incorrect shipping address will cost additional charge from UPS which will be billed to your credit card. |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ExoticSalsaShoes.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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| We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1:00PM PST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Shipping Time Most orders received before 1:00PM PST will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM PST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by ExoticSalsaShoes.com only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Shipping Methods Most of our items are shipped via UPS Ground or USPS Priority Mail. You must provide a valid street address for any order we ship via UPS. UPS will not deliver to a PO Box. We will charge you $11 fees for incorrect shipping address given. Please allow additional time for shipments to APO/FPO addresses. During check out process, you will be given shipping options of UPS Ground, 3 Days Air, 2nd Day Air, or Next Day Air. UPS Next Day Air is only available to the 48 contiguous United States where UPS overnight delivery is available (UPS does not ship to PO Boxes). If your address qualify for Next Day Air, you can expect delivery according to the following schedule: Please allow one extra business day if a holiday falls on or between the order date and expected delivery date. Shipments to US addresses that do not qualify for overnight delivery (for example, if shipping to Hawaii, Alaska, or PO Boxes) will be shipped via an alternative shipment method (such as USPS Mail), which can take 3-5 business days or longer, depending on the carrier.
International Shipping Charges For international shipping, the Shipping & Handling varies depending on the destination. Dance Shoes Store automatically calculates shipping charges thru our freight carrier's system, once you complete the shipping information stage, you will know the exact shipping charges. For international shipping (Non-USA address), postage paid covers shipping. Custom's Taxes and Duties may apply for international shipping. It is our customer's responsibility to pay your local's customs taxes. Failing to do so may result in returning your goods to sender or/and being fined your local's customs. In this case, you will be solely held responsible for storage, penalty, return shipping and all related costs occurred.Please check with your country policies for any fees that may occur.
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| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. |
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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 Hablamos Español *FREE PREPAID RETURN *365 DAY TO EXCHANGE *NO RESTOCKING FEE
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